FAQs

When can I get help with my computer?

Right away! Upon signing up for service, you are immediately entitled to full 24×7 support. This means we can help with issues that exist prior to being on our plan.

How do I get support?

You can simply start a chat from any page on our website.

What if I don’t like the service?

We offer a satisfaction guarantee. Please call us to request cancellation, and you will receive a pro-rated refund.

What happens after I sign up for service?

We will contact you by email to schedule a time to introduce ourselves and setup the services which are included in your plan.

What if I already have a paid antivirus subscription?

You have a couple of choices. You can continue using your antivirus software, and we will ensure it is setup and running properly. Or, we can uninstall this service and instead configure Windows Defender for you–saving you money every month!

What Antivirus and Malware solution does SIMPLE SERVICES INC install?

SIMPLE SERVICES INC will setup and maintain Windows Defender and firewall solutions, providing complete robust security at no additional cost to you.

What Backup solution does SIMPLE SERVICES INC provide?

SIMPLE SERVICES INC will setup and maintain a Microsoft OneDrive solution, Google Drive, or iCloud, providing 5GB of backup at no additional cost. More storage is available through SIMPLE SERVICES INC backup solutions at additional cost.

How do my employees get assistance?

Your employees contact us directly, so there is no need for you to be involved. Within the setup, you can assign accounts out to your team members, making managing you team simple.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.